FAQ

Frequently Asked Questions - Wallü

Can Wallü access my funds?

Wallü can't access your funds and will not ask you to sign any transfer. MyWallü is an analysis tool which gives you insights for VeChain addresses.

How can I disable mail alerts?

Just sign into My Wallü and remove/disable all email feeds that you set up. Alternatively, every email (eg X-node auction alerts) contains an unsubscribing link.

Is Wallü safe to use?

Yes, Wallü is secure to use and developed with a focus on security. Forgot to log-out? Wallü will auto-logout your session after 2 hours!

Should I use the same mnemonic phrase from the official mobile wallet on Sync or Comet?

Since version 1.4.1 the official mobile VeChainThor Wallet supports Wallü, you can also use Wallü in Sync and Comet!

For best security practices when using third party (d)apps, please create a new wallet for Sync or Comet. Treat it like a small extra spending account. Also, it is possible to create a new wallet under Comet and use the same mnemonic phrase under Sync.

I don't receive email alerts, what can I do?

Please add wallu@vechainstats.com to your email address book to ensure alerts getting delivered into your inbox. Also check your spam/junk folder if any alert has been marked and add the sender to the whitelist.

For Hotmail users: please log into your Hotmail account (via webmail) and add wallu@vechainstats.com into your address book or right-click an email alert and hit "Add to Safe senders".

Is my email address private?

Yes! Email alerts are optional and Wall├╝/VeChain Stats will never share or sell any personal data to 3rd parties. For more security, your email address is displayed obfuscated in your email alert overview.

How can I utilize my X-node to subscribe for more alerts or observe more wallets?

For X-node benefits you can use the official VeChain mobile wallet that supports the Wallü app from version 1.4.1. Please upgrade your mobile wallet if you can't start the Wallü app.

If you hold an X-node (!not recommended!) inside the VeChain Sync software wallet or the Comet wallet the Wallü app gives you the same X-node bonuses.

For X-nodes held in a hardware wallet, you must manually add the public key (wallet address) into "observed wallets" in order to view wallu powered insights.

Will more statistics and insights be added?

Yes! And if you have any suggestions don't hesitate and send us a message.